Browsers stop responding
Closed
Alison
-
Updated by Ambucias on 7/02/17 at 05:02 PM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Feb 7, 2017 at 05:04 PM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Feb 7, 2017 at 05:04 PM
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1 response
Ambucias
Posts
47310
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
February 15, 2023
11,164
Feb 7, 2017 at 05:04 PM
Feb 7, 2017 at 05:04 PM
Hi Allison
The issue can be caused by a virus.
To help you and prescribe the remedy, I must make a diagnostic and to do so, I require a report.
1. Open this link and download ZHPDiag :
https://nicolascoolman.eu
(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message, ignore it.) Click on the download button
2. Save the file on your Desktop.
3. Double click on ZHPDiag.exe and follow the installation instructions.
(For Vista, Win 7 and 8 users, click right to ensure you execute with admin right)
4. Double click on the short cut ZHPDiag on your Destktop.
5 Click on scan
Wait for the tool to finished (maybe a long time)
6. Close ZHPDiag.
7. To transmit the report, click on this link :
http://www.tinyupload.com/index.php
8. Search the directory where you installed ZHPDiag (usually C:\desktop\zhpdiag.txt).
9. Copy the url link obtained from tinyupload and paste it here in your reply.
Ambucias
CCM Moderator and Virus/Security Contributor
The issue can be caused by a virus.
To help you and prescribe the remedy, I must make a diagnostic and to do so, I require a report.
1. Open this link and download ZHPDiag :
https://nicolascoolman.eu
(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message, ignore it.) Click on the download button
2. Save the file on your Desktop.
3. Double click on ZHPDiag.exe and follow the installation instructions.
(For Vista, Win 7 and 8 users, click right to ensure you execute with admin right)
4. Double click on the short cut ZHPDiag on your Destktop.
5 Click on scan
Wait for the tool to finished (maybe a long time)
6. Close ZHPDiag.
7. To transmit the report, click on this link :
http://www.tinyupload.com/index.php
8. Search the directory where you installed ZHPDiag (usually C:\desktop\zhpdiag.txt).
9. Copy the url link obtained from tinyupload and paste it here in your reply.
Ambucias
CCM Moderator and Virus/Security Contributor
