Don't have mobile number to change password

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Crystal - May 4, 2017 at 06:51 PM
Ambucias
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- May 4, 2017 at 06:56 PM
Hello,


I have forgot my password and don't have the mobile number I used..what do I need to do to get back in my account

1 reply

Ambucias
Posts
47366
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
September 1, 2021
11,291
May 4, 2017 at 06:56 PM
Unfortunately, if, when you created the account, you have not registered a secret question which you remember, or an alternate recovery email address or phone number to which you have access to receive a reset code, you cannot prove that you are the account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.

Sorry

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