Unable to connect to browsers

Ivan_20 15 Posts Thursday May 18, 2017Registration date May 19, 2017 Last seen - May 18, 2017 at 04:12 AM - Latest reply: Ambucias 51126 Posts Monday February 1, 2010Registration dateModeratorStatus April 22, 2018 Last seen
- May 19, 2017 at 04:32 PM
Okay so I'm connected to the Internet, ive even opened an online game and i am able to play as if im conected, but when i open google chrome it wont open any webpage, nor will Microsoft edge, I've talked to my ISP my routers are fine, there is nothing wrong with its settings, I'm able to use WiFi on my mobile device(which im using to post right now), I've ran network troubleshooting, I've tried the network commands for ip dns etc, nothing seems to work, i am unable to update avast due to it unable to connect and download off a website, i have no idea what to do now, please help..
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Ambucias 51126 Posts Monday February 1, 2010Registration dateModeratorStatus April 22, 2018 Last seen - May 18, 2017 at 04:23 AM
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1. Click Start
2. Click Run
3. Type cmd
4. Click Ok
5. In the Black Command Box Type: netsh int ip reset c:\resetlog.txt
6. Hit Enter Key
7. Restart the computer and try to log in and browse the Internet. If the problem persists, continue using these steps.
8. Click Start
9. Click Run
10. Type cmd
11. Click Ok
12. In Black Command Box Type: netsh winsock reset
13. Hit Enter Key
14. Restart Computer
Ivan_20 15 Posts Thursday May 18, 2017Registration date May 19, 2017 Last seen - May 18, 2017 at 04:25 AM
I've done it numerous times, problem still persists
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Ambucias 51126 Posts Monday February 1, 2010Registration dateModeratorStatus April 22, 2018 Last seen - May 18, 2017 at 04:30 AM
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Try to reset your browser to default settings.
Ivan_20 15 Posts Thursday May 18, 2017Registration date May 19, 2017 Last seen - May 18, 2017 at 04:32 AM
Done it aswell, also proxy isn't turned on, nor are my firewalls the problem because i have disabled them and tried to use browsers, ive also tried updating my network adapter(downloaded it via my phone and transfered) , im running a full virus scan atm.
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Ambucias 51126 Posts Monday February 1, 2010Registration dateModeratorStatus April 22, 2018 Last seen - May 18, 2017 at 04:35 AM
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Try booting in safe mode with networking.
Ivan_20 15 Posts Thursday May 18, 2017Registration date May 19, 2017 Last seen - May 18, 2017 at 04:44 AM
In safe mode with networking browsers work, what should i do now?
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Ambucias 51126 Posts Monday February 1, 2010Registration dateModeratorStatus April 22, 2018 Last seen - May 18, 2017 at 04:59 AM
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Try downloading and installing Firefox, see if it works in normal mode.

Also, if you wish, I can perform a diagnostic for virus on your system.
Ivan_20 15 Posts Thursday May 18, 2017Registration date May 19, 2017 Last seen - May 18, 2017 at 05:02 AM
Alright, i'm downloading Firefox.
That would be great, let me know what i need to do for you to be able to run a diagnostic.
Ivan_20 15 Posts Thursday May 18, 2017Registration date May 19, 2017 Last seen - May 18, 2017 at 05:07 AM
In normal mode firefox does not work.
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Ambucias 51126 Posts Monday February 1, 2010Registration dateModeratorStatus April 22, 2018 Last seen - May 18, 2017 at 05:08 AM
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I may not be able to analyze the report this morning, but later this afternoon. (I am in Canada)

1. Open this link and download ZHPDiag :
http://www.nicolascoolman.fr/download/zhpdiag/
(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message, ignore it.) Click on the download button

2. Save the file on your Desktop.

3. Double click on ZHPDiag.exe and follow the installation instructions.

(For Vista, Win 7 and 8 users, click right to ensure you execute with admin right)

4. Double click on the short cut ZHPDiag on your Destktop.

5 Click on scan
Wait for the tool to finished (maybe a long time)

6. Close ZHPDiag.

7. To transmit the report, click on this link :

http://www.tinyupload.com/index.php

8. Search the directory where you installed ZHPDiag (usually C:\desktop\zhpdiag.txt).

9. Copy the url link obtained from tinyupload and paste it here in your reply.

Ambucias
CCM Moderator and Virus/Security Contributor
Ivan_20 15 Posts Thursday May 18, 2017Registration date May 19, 2017 Last seen > Ambucias 51126 Posts Monday February 1, 2010Registration dateModeratorStatus April 22, 2018 Last seen - May 18, 2017 at 05:23 AM
Ambucias 51126 Posts Monday February 1, 2010Registration dateModeratorStatus April 22, 2018 Last seen > Ivan_20 15 Posts Thursday May 18, 2017Registration date May 19, 2017 Last seen - May 18, 2017 at 05:33 AM
Did Firefox work in normal mode ?

I will get back to you as soon as possible with my analysis.

P.S. Your computer will soon run out of disk space.
Ivan_20 15 Posts Thursday May 18, 2017Registration date May 19, 2017 Last seen > Ambucias 51126 Posts Monday February 1, 2010Registration dateModeratorStatus April 22, 2018 Last seen - May 18, 2017 at 05:35 AM
No, Firefox did not work in normal mode.

Yeah i'm aware of that, apparently my brother had some issues with formatting the C drive when installing windows, so i'll deal with it soon.

Alright, thank you so much!
Ambucias 51126 Posts Monday February 1, 2010Registration dateModeratorStatus April 22, 2018 Last seen > Ivan_20 15 Posts Thursday May 18, 2017Registration date May 19, 2017 Last seen - May 18, 2017 at 05:40 AM
There is a lot of superfluous stuff that can be deleted. I will tell you later.

видимо се касније
Ivan_20 15 Posts Thursday May 18, 2017Registration date May 19, 2017 Last seen > Ambucias 51126 Posts Monday February 1, 2010Registration dateModeratorStatus April 22, 2018 Last seen - May 18, 2017 at 05:41 AM
Alright, thank you so much!

I'll be waiting for your reply. :)
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Ambucias 51126 Posts Monday February 1, 2010Registration dateModeratorStatus April 22, 2018 Last seen - May 18, 2017 at 05:37 PM
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Hello

I am back.

What kind of Internet connection do you have ?

When you go to your internet settings, ensure the "Use a proxy for this connection" is NOT checked.

I have analyzed your report but have found no virus.

The greatest danger you are running is the space left on your hard disk which 2%, should you use all of the space, and it does not take much, your computer will freeze solid forever.

Good luck
Ivan_20 15 Posts Thursday May 18, 2017Registration date May 19, 2017 Last seen > Ambucias 51126 Posts Monday February 1, 2010Registration dateModeratorStatus April 22, 2018 Last seen - May 19, 2017 at 06:15 AM
Alright, im doing it, ill post the report in a couple of minutes
Ivan_20 15 Posts Thursday May 18, 2017Registration date May 19, 2017 Last seen - May 19, 2017 at 06:21 AM
http://s000.tinyupload.com/index.php?file_id=16671276904917582881

Here's the report from the normal boot scan
Ivan_20 15 Posts Thursday May 18, 2017Registration date May 19, 2017 Last seen - May 19, 2017 at 03:04 PM
Today the browsers sort of started working but really slowly, and i got fed up with it, and I did a clean windows install, and expanded the c partition due to the low memory, and it's all working now, so thank you for all your help!
Ambucias 51126 Posts Monday February 1, 2010Registration dateModeratorStatus April 22, 2018 Last seen > Ivan_20 15 Posts Thursday May 18, 2017Registration date May 19, 2017 Last seen - May 19, 2017 at 04:20 PM
Thanks for your feedback. The expansion of C was an excellent decision although that by reinstalling windows you created a lot of space as you deleted all of your data.

Farewell.
Ambucias 51126 Posts Monday February 1, 2010Registration dateModeratorStatus April 22, 2018 Last seen > Ambucias 51126 Posts Monday February 1, 2010Registration dateModeratorStatus April 22, 2018 Last seen - May 19, 2017 at 04:32 PM
I just a glance at your report.

There was superfluous stuff such as Conduit and Popcorntime.

I think that the main problem which was not seen in safe mode was this one:

HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyEnable = 0
R5 - HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings,MigrateProxy = 1
R5 - HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings,EnableHttp1_1 = 1
R5 - HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyHttp1.1 = 1
R5 - HKLM\SYSTEM\CurrentControlSet\services\NlaSvc\Parameters\Internet\ManualProxies []
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