Toshiba Satellite C650 Windows10 Update Failure

Closed
Norman1366 Posts 2 Registration date Wednesday June 7, 2017 Status Member Last seen June 7, 2017 - Updated on Jun 7, 2017 at 05:48 AM
Ambucias Posts 47359 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 - Jun 7, 2017 at 05:59 PM
I have a Toshiba Satellite C650 which was running Windows10. I received an update and after installing it switched off to instal. Since then, when I switch on, it shows the initial screen of the usual f2, f10 etc etc. It then goes to a blank screen with one line in the top left hand corner. Nothing seems to work. It is driving me bananas so any help would be greatly appreciated.
Norm.

2 replies

Ambucias Posts 47359 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,252
Jun 7, 2017 at 05:57 AM
Dear Bananas,

How long did you leave run after you it switched off?

Did it say restarting?

Did you try to start before the update was completed?

Is Windows 10 the original operating system on your Toshiba or did you upgrade?

Was the update you were trying to install was Windows 10 Creator (1703)?

Can you boot in safe mode?

(Lots of questions I know, I do not work for MI5)

Regards.

P.S. My reply to you may come much later in the day, so you may have to be patient and stay in your banana state for a little longer.
0
Norman1366 Posts 2 Registration date Wednesday June 7, 2017 Status Member Last seen June 7, 2017
Jun 7, 2017 at 06:17 AM
For a start, many thanks for your speedy reply. Also, I will add, i am not exactly 'puter literate but not totally illiterate. So bear with me.
I left the computer running for quite a while, about 45 minutes.
It said nothing at all.
As far as I am aware, I started it up after the instal
I bought the Toshiba second hand a while back. It had Windows10 on it already.
The update came automatically so I am unaware of it's origin
Can't even see 'safe mode'. I am limited to the choices of f12 and f2.

Your help, as I have said, is appreciated.
I can live with my banana state for a while longer

Norm.
0
Ambucias Posts 47359 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,252
Jun 7, 2017 at 04:21 PM
My only solution is that you restore your computer to factory settings.
0
Thank you. Tried to go to factory settings by pressing 0 and on button, but nothing. No worries you tried and I am grateful
0
Ambucias Posts 47359 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,252 > Norman1366
Jun 7, 2017 at 05:59 PM
Hi Norman,

Thanks for your reply. I trust that you have followed this procedure:

Press and hold down the power button for ten seconds to switch off your machine. Next, press and hold the 0 key and, at the same time, tap the power button once to switch on your PC. When the machine starts beeping, release the 0 key.

A warning message will appear on-screen, prompting you to verify your system recovery. Select Yes to continue.

Next, select the Recovery of Factory Default Software option, followed by Next. Then choose Recover to out-of-box state, and click Next once more to start the recovery.

If the above does not work you have one of the following:

1. A corrupted recovery partition or
2. A damaged HDD.

Sorry

Cherio, Chin-up, see you in Tipperary.
0