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Can't access my yahoo account

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Johnpaul - Aug 12, 2017 at 11:01 AM
Ambucias
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Monday February 1, 2010
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 - Aug 12, 2017 at 05:05 PM
Hello,

I can't access my yahoo account.

I lost my old phone number and yahoo wants to verify my account thru my old number,before I can access with it.

What else can I do.?

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Ambucias
Posts
47365
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
September 1, 2021
 11,283
Aug 12, 2017 at 05:05 PM
Unfortunately, if, when you created the account, you have not registered a secret question which you remember, or an alternate recovery email address or phone number to which you have access to receive a reset code, you cannot prove that you are the account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.

There is nothing you can do if you created the account on the mobile device or number you no longer have access to.

Always create accounts on a PC or Laptop (landline IP), and then attach a recovery email to it. That way, you can have multiple ways to recover the account!
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