Can't access my yahoo account

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Johnpaul - Aug 12, 2017 at 11:01 AM
Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Aug 12, 2017 at 05:05 PM
Hello,

I can't access my yahoo account.

I lost my old phone number and yahoo wants to verify my account thru my old number,before I can access with it.

What else can I do.?
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1 response

Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,175
Aug 12, 2017 at 05:05 PM
Unfortunately, if, when you created the account, you have not registered a secret question which you remember, or an alternate recovery email address or phone number to which you have access to receive a reset code, you cannot prove that you are the account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.

There is nothing you can do if you created the account on the mobile device or number you no longer have access to.

Always create accounts on a PC or Laptop (landline IP), and then attach a recovery email to it. That way, you can have multiple ways to recover the account!
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