Forgot password; recovery phone and email no longer work

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jenny johnson - Updated on Aug 12, 2017 at 05:17 PM
Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 - Aug 12, 2017 at 05:18 PM
Hello,


I cannot remember my password. When I go to help, it wants my recovery email which is no longer in effect, and/or my recovery phone number which is no longer working. I cannot get any further. Please help. Please send answers to: ***@***
Thank you.


1 reply

Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,234
Aug 12, 2017 at 05:18 PM
Unfortunately, if, when you created the account, you have not registered a secret question which you remember, or an alternate recovery email address or phone number to which you have access to receive a reset code, you cannot prove that you are the account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.

There is nothing you can do if you created the account on the mobile device or number you no longer have access to.

Always create accounts on a PC or Laptop (landline IP), and then attach a recovery email to it. That way, you can have multiple ways to recover the account!
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