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Earbuds not working on laptop

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Viv_B Posts 2 Registration date Sunday May 3, 2020 Status Member Last seen May 4, 2020 - May 3, 2020 at 01:58 PM
alexvky Posts 1 Registration date Monday April 19, 2021 Status Member Last seen April 19, 2021 - Apr 19, 2021 at 05:52 AM
Hi. I have a Toshiba Qosmio laptop, Windows 10. Earbuds will not work. I spent over an hour using your suggestions. Under Manage Audio Devices, earphones are not listed. Just these 2 show up: Speakers and "Digital Audio (HDMI) not plugged in." but I enabled it anyway. I do not have RealTek HD Audio Manager installed. Device Path is: HDAUDIO\FUNC_01&VEN_10EC&DEV_0269&SUBSYS_1179FC04&REV_1001\4&68B495B&0&0001. The driver is updated.
Thanks for any assistance you can give me.
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6 responses

Answer 1 / 6
David Webb Posts 3177 Registration date Monday November 25, 2019 Status Administrator Last seen May 15, 2023   6,925
May 4, 2020 at 02:05 AM
Hello, enter your laptop model number here on the Toshiba support centre so that you can find the relevant Bluetooth driver for your laptop.

Earbuds use bluetooth to connect to your laptop so will need these bluetooth drivers to be up to date.

Regards
David Webb

Content Editor and Community Manager - CCM.net

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Viv_B Posts 2 Registration date Sunday May 3, 2020 Status Member Last seen May 4, 2020
May 4, 2020 at 02:47 PM
Did the above. I filtered by Drivers/Audio. 5 Realtek Drivers were listed, 2 nVidia's, and SRS Premium Sound 3D. I installed the latest version Realtek. Opened it and nothing related to bluetooth is there. I then decided to check my laptop's profile. Bluetooth is listed under Communications and other devices. However, under communications, it shows Bluetooth Device Status: unplugged. I bet that's the problem, isn't it?
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David Webb Posts 3177 Registration date Monday November 25, 2019 Status Administrator Last seen May 15, 2023   6,925 > Viv_B Posts 2 Registration date Sunday May 3, 2020 Status Member Last seen May 4, 2020
May 5, 2020 at 01:55 AM
Ok, to sort the Bluetooth Device Status issue. Uninstall the bluetooth drivers that are on your laptop, and then reinstall them.

This should be the bluetooth driver for your Toshiba laptop. Your model might vary though (as I don't have this, I can't be more specific).

Doing that should fix that.

Let me know how you get on.
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bernasek@gmail.com > David Webb Posts 3177 Registration date Monday November 25, 2019 Status Administrator Last seen May 15, 2023  
May 9, 2020 at 11:08 AM
Hi. Under Bluetooth in Device Manager, listed are: Bluetooth Device, Bluetooth USB Adapter, Microsoft Bluetooth Enumerator. Then under System Device, listed is Bluetooth ACPI. Do I uninstall all of these?
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David Webb Posts 3177 Registration date Monday November 25, 2019 Status Administrator Last seen May 15, 2023   6,925 > bernasek@gmail.com
May 11, 2020 at 02:18 AM
Hello, just uninstalling the Bluetooth Device should work, but if you are able to uninstall and reinstall the others, then it may be best to do this as well.
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Answer 2 / 6
bernasek@gmail.com
May 11, 2020 at 12:58 PM
The uninstall and the install went smoothly but still no luck. I have decided to quit while I'm ahead. I'll just have to survive without this capability. Thanks so much for your patience.
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David Webb Posts 3177 Registration date Monday November 25, 2019 Status Administrator Last seen May 15, 2023   6,925
May 11, 2020 at 01:53 PM
Thanks for keeping be informed, I'm sorry I wasn't able to help more!
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bobbyfirmino Posts 1 Registration date Tuesday September 15, 2020 Status Member Last seen September 16, 2020
Updated on Sep 16, 2020 at 03:57 AM
You should try mpow X3. I am personally using them.
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Answer 3 / 6
fdherhre Posts 1 Registration date Wednesday September 16, 2020 Status Member Last seen September 16, 2020
Sep 16, 2020 at 09:18 AM
thanks
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Answer 4 / 6
Lewis-H Posts 5 Registration date Friday September 25, 2020 Status Member Last seen September 25, 2020
Sep 25, 2020 at 07:34 AM
Right-click on the sound icon on the lower-right of your computer screen, then click Sounds. Click the Playback tab, unplug and then re-plug your headphone into the headphone jack to make sure Headphones (or Speakers/Headphones, same as below) is checked, then click OK.
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Answer 5 / 6
grorge441 Posts 23 Registration date Tuesday July 7, 2020 Status Member Last seen April 24, 2021 12
Sep 25, 2020 at 05:22 PM
You may please follow the David Webb method.

If you have any problem of output sound then you may try this simple trick,
Rub your headphone jack with foil paper then try.
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Answer 6 / 6
alexvky Posts 1 Registration date Monday April 19, 2021 Status Member Last seen April 19, 2021
Updated on Apr 19, 2021 at 09:09 AM
I installed the latest version Realtek. Opened it and nothing related to bluetooth is there. I then decided to check my laptop's profile. Bluetooth is listed under Communications and other devices. However, under communications, it shows Bluetooth Device Status: unplugged.
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