Menu
  1. Accueil
  2. Tech Forum
  3. Audio

Earbuds not working on laptop

Report
Posts
2
Registration date
Sunday May 3, 2020
Status
Member
Last seen
May 4, 2020
 -
Posts
25
Registration date
Tuesday July 7, 2020
Status
Member
Last seen
December 18, 2020
 -
Hi. I have a Toshiba Qosmio laptop, Windows 10. Earbuds will not work. I spent over an hour using your suggestions. Under Manage Audio Devices, earphones are not listed. Just these 2 show up: Speakers and "Digital Audio (HDMI) not plugged in." but I enabled it anyway. I do not have RealTek HD Audio Manager installed. Device Path is: HDAUDIO\FUNC_01&VEN_10EC&DEV_0269&SUBSYS_1179FC04&REV_1001\4&68B495B&0&0001. The driver is updated.
Thanks for any assistance you can give me.
See more

5 replies

Answer 1 / 5
Posts
1663
Registration date
Monday November 25, 2019
Status
Administrator
Last seen
January 14, 2021
 2,821
Hello, enter your laptop model number here on the Toshiba support centre so that you can find the relevant Bluetooth driver for your laptop.

Earbuds use bluetooth to connect to your laptop so will need these bluetooth drivers to be up to date.

Regards
Report
Posts
2
Registration date
Sunday May 3, 2020
Status
Member
Last seen
May 4, 2020
Did the above. I filtered by Drivers/Audio. 5 Realtek Drivers were listed, 2 nVidia's, and SRS Premium Sound 3D. I installed the latest version Realtek. Opened it and nothing related to bluetooth is there. I then decided to check my laptop's profile. Bluetooth is listed under Communications and other devices. However, under communications, it shows Bluetooth Device Status: unplugged. I bet that's the problem, isn't it?
Report
Posts
1663
Registration date
Monday November 25, 2019
Status
Administrator
Last seen
January 14, 2021
 2,821 >
Posts
2
Registration date
Sunday May 3, 2020
Status
Member
Last seen
May 4, 2020
Ok, to sort the Bluetooth Device Status issue. Uninstall the bluetooth drivers that are on your laptop, and then reinstall them.

This should be the bluetooth driver for your Toshiba laptop. Your model might vary though (as I don't have this, I can't be more specific).

Doing that should fix that.

Let me know how you get on.
Report
>
Posts
1663
Registration date
Monday November 25, 2019
Status
Administrator
Last seen
January 14, 2021
Hi. Under Bluetooth in Device Manager, listed are: Bluetooth Device, Bluetooth USB Adapter, Microsoft Bluetooth Enumerator. Then under System Device, listed is Bluetooth ACPI. Do I uninstall all of these?
Report
Posts
1663
Registration date
Monday November 25, 2019
Status
Administrator
Last seen
January 14, 2021
 2,821 > bernasek@gmail.com
Hello, just uninstalling the Bluetooth Device should work, but if you are able to uninstall and reinstall the others, then it may be best to do this as well.
Answer 2 / 5

The uninstall and the install went smoothly but still no luck. I have decided to quit while I'm ahead. I'll just have to survive without this capability. Thanks so much for your patience.
Report
Posts
1663
Registration date
Monday November 25, 2019
Status
Administrator
Last seen
January 14, 2021
 2,821
Thanks for keeping be informed, I'm sorry I wasn't able to help more!
Report
Posts
1
Registration date
Tuesday September 15, 2020
Status
Member
Last seen
September 16, 2020
You should try mpow X3. I am personally using them.
Answer 3 / 5
Posts
1
Registration date
Wednesday September 16, 2020
Status
Member
Last seen
September 16, 2020
thanks
Answer 4 / 5
Posts
5
Registration date
Friday September 25, 2020
Status
Member
Last seen
September 25, 2020
Right-click on the sound icon on the lower-right of your computer screen, then click Sounds. Click the Playback tab, unplug and then re-plug your headphone into the headphone jack to make sure Headphones (or Speakers/Headphones, same as below) is checked, then click OK.
Answer 5 / 5
Posts
25
Registration date
Tuesday July 7, 2020
Status
Member
Last seen
December 18, 2020
 12
You may please follow the David Webb method.

If you have any problem of output sound then you may try this simple trick,
Rub your headphone jack with foil paper then try.
Reply Ask a question

Subscribe To Our Newsletter!

The Best of CCM in Your Inbox

Subscribe To Our Newsletter!