Previous Topic Next Topic

Frozen laptop after virus

Solved/Closed
max - Jan 11, 2012 at 12:27 PM
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Jan 14, 2012 at 04:06 AM
Hi All, Happy New Year !

Just wonder if anyone could spare the time to help me out with my frozen laptop.
the problem started with a virus,and i have downloaded and ran a SuperAntiSpyware, it cleaned but then when i rebooted the vaios laptop,i could not use the curser,i then hooked up my mouse to the laptop ,it moved the curser,but i could not logged in,even after put my laptop in SafeMode. I could move the box around ,but i could not input my password,nor i delete my name to sign in.
Your help is greatly appreciated

max



Related:

2 responses

Answer 1 / 2
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,169
Jan 13, 2012 at 05:33 AM
Hello Max

This is a very sticky wicket! Since you can't sign in, the only other way is to insert your first Win XP CD and boot your lappy. From the options, try repair.

Good luck

P.S. You may lose some data but that's the way the cookie crumbles.
0
Max
Jan 13, 2012 at 04:36 PM
Hi ,

Thank You Ambucias for taking the time,i guess i am the only one who has that problem,huh?

Mind to share your thought on how to go about booting it since i can't log in? I can only use the arrow key up/down if i have my laptop on SafeAMode,and the curser moves ....ontop of the window?
Helppppp !
0
Answer 2 / 2
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,169
Jan 14, 2012 at 04:06 AM
Please follow the instructions I have given you.

1. Insert the disk
2. Turn off the machine by keeping your finger on the power button
3. Restart
4. Choose repair
0