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Desktop comes up it is black

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banckerchic2012 Posts 1 Registration date Tuesday October 9, 2012 Status Member Last seen October 9, 2012 - Oct 9, 2012 at 07:32 PM
Zohaib R Posts 2368 Registration date Sunday September 23, 2012 Status Member Last seen December 13, 2018 - Oct 10, 2012 at 04:09 AM
Hello,

I just tried to turn my computer back on and it goes through the Windows screen fine but when the desktop comes up it is black...please help me.

<config>Windows Vista / Chrome 22.0.1229.92</config>
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Zohaib R Posts 2368 Registration date Sunday September 23, 2012 Status Member Last seen December 13, 2018 69
Oct 10, 2012 at 04:09 AM
Hi banckerchic2012,

Symptoms indicate a faulty video card driver might be causing the problem. Try the below mentioned steps and reply if this fixes the issue:

1. Power on/Restart the computer.
2. Once the computer goes past the initial setup screen start tapping the F8 key on the keyboard.
3. It will show you Advanced Boot Options.
4. Select Safe Mode and hit Enter.
5. After loading some initial drivers the computer will show you the Desktop with a low resolution. While you are still in Safe Mode uninstall/install the Video card driver.
6. If you need any help with the video card driver installation, do reply with the Device instance ID of the video card driver.
7. To get the Device instance ID of the video card, right click the Computer/My Computer icon on the Desktop, select Manage, select Device Manager under Computer Management from the left pane, then expand Display Adapter from right pane. Right click the Device listed under Display Adapters, click properties, go to the Details tab, and then select Device Instance Id from the dropdown list. Make a note of this Device Instance ID.

Do reply with results.

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