Can't reboot PC
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pizzawoman
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Friday November 9, 2012
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November 9, 2012
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Nov 9, 2012 at 11:27 AM
pizzawoman - Nov 10, 2012 at 05:51 AM
pizzawoman - Nov 10, 2012 at 05:51 AM
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Zohaib R
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Nov 9, 2012 at 01:04 PM
Nov 9, 2012 at 01:04 PM
Hi pizzawoman,
This message typically appears when the computer is not able to detect a Boot Media (in this case the Hard Drive as you mentioned is not detected in BIOS and all the 6 SATA fields show not detected). Follow the below mentioned steps to troubleshoot:
1. Disconnect the power cable from the computer tower.
2. Press and hold the power button for at least 15 seconds to remove the residual power.
3. Open the computer cover.
4. Reseat (disconnect and reconnect) the Hard Drive connections (both SATA and power connectors) and check if the computer boots. If the computer works fine the issue is fixed, otherwise follow the next step.
5. Connect the Hard Drive to other SATA ports on the motherboard. If the Hard Drive is detected, one of the SATA ports on the motherboard is bad. If the Hard Drive is still not detected follow the next step.
6. Try a different SATA cable and see if the Hard Drive is detected. If the Hard Drive is detected, the problem is with the SATA cable and has to be replaced. Else, follow the next step.
7. If possible, check the Hard Drive by connecting it to another computer. If the Hard Drive works fine in another computer, the motherboard is bad and needs replacement. If the Hard Drive is not detected in another computer also, you need to replace the Hard Drive.
Please revert for clarification.
This message typically appears when the computer is not able to detect a Boot Media (in this case the Hard Drive as you mentioned is not detected in BIOS and all the 6 SATA fields show not detected). Follow the below mentioned steps to troubleshoot:
1. Disconnect the power cable from the computer tower.
2. Press and hold the power button for at least 15 seconds to remove the residual power.
3. Open the computer cover.
4. Reseat (disconnect and reconnect) the Hard Drive connections (both SATA and power connectors) and check if the computer boots. If the computer works fine the issue is fixed, otherwise follow the next step.
5. Connect the Hard Drive to other SATA ports on the motherboard. If the Hard Drive is detected, one of the SATA ports on the motherboard is bad. If the Hard Drive is still not detected follow the next step.
6. Try a different SATA cable and see if the Hard Drive is detected. If the Hard Drive is detected, the problem is with the SATA cable and has to be replaced. Else, follow the next step.
7. If possible, check the Hard Drive by connecting it to another computer. If the Hard Drive works fine in another computer, the motherboard is bad and needs replacement. If the Hard Drive is not detected in another computer also, you need to replace the Hard Drive.
Please revert for clarification.
Nov 10, 2012 at 05:51 AM