Dell Inspiron 5555 laptop does not respond

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Dave - Jan 6, 2016 at 11:22 AM
KY_WD Posts 2053 Registration date Thursday October 23, 2014 Status Member Last seen February 28, 2017   - Jan 7, 2016 at 09:17 AM
Hi, I have a dell Inspiron 5555 laptop. When I log in to my laptop, the home page is up but when I click on any of the buttons, they are unresponsive. Please help.


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KY_WD Posts 2053 Registration date Thursday October 23, 2014 Status Member Last seen February 28, 2017   122
Jan 7, 2016 at 09:17 AM
Helo Dave,

Can you please, give me more detailed info regarding the error that your laptop has. When did the desktop freezing occur? Was there any power outage while the laptop was still on or did you hit it by mistake somehow? Has been spilled something over? What type of OS does your laptop have?
If you work with Windows, please try to reboot your laptop in Safe Mode and open the Command prompt as an administrator. Once you are there, you have to enter the following command:
chkdsk /r
Then press Enter and wait for the system to repair the errors of your hard drive if there are any.

Hope this helps. Keep me posted what happened.
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