WD hard disk is not working

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Suren454 Posts 1 Registration date Monday September 18, 2017 Status Member Last seen September 19, 2017 - Updated on Sep 18, 2017 at 10:13 PM
RolandJS Posts 21 Registration date Saturday August 26, 2017 Status Member Last seen October 19, 2017 - Sep 20, 2017 at 12:29 PM
Hi ,
I tried the solution That is previously suggested. However, there's no "Change Drive Letter... nor "Add" upon right clicking.
Upon opening the diskmgmt.msc, a pop-up window says "You must initialize a disk before Logical Disk Mngt can access it" and showing the page for MRB or GUIP. Trying to do that also I am getting error.
And at the bottom, DISK 1 says, "unknown/ not initialized"
Although upon right click and properties, the name of the HDD (My Passport ultra) may be read...
Thanks in advance!

1 reply

xpcman Posts 19532 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,829
Sep 19, 2017 at 07:24 PM
I suggest you try using the drive on another computer. If it fails on the 2nd computer then it's probably a hardware problem with the drive or the USB controller. Some generations of WD external drives can have the drive itself removed from the case and connected directly to a desktop computer. I suggest you try that if you want the data on the drive copied.

Good Luck
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RolandJS Posts 21 Registration date Saturday August 26, 2017 Status Member Last seen October 19, 2017 1
Sep 20, 2017 at 12:29 PM
You are right as rain! If the data is important, initializing and/or formatting is not the answer. I hope end-user follows your advice.
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