Can't access my account

Perfecto C. Gervacio - Sep 30, 2017 at 09:39 PM - Latest reply: Ambucias 52540 Posts Monday February 1, 2010Registration dateModeratorStatus June 19, 2018 Last seen
- Oct 1, 2017 at 05:05 AM
Hello,

I can not access my pswd and myverificstion phone is not working l have any more since l left my job in the middle east l have my email ad. I have several times but l cannot use my existing pswd. Can you help recover my pswd. I have several times but can not recover .

Thanks and regard

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Ambucias 52540 Posts Monday February 1, 2010Registration dateModeratorStatus June 19, 2018 Last seen - Oct 1, 2017 at 05:05 AM
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Thank you
Unfortunately, if, when you created the account, you have not registered a secret question which you remember, or an alternate recovery email address or phone number to which you have access to receive a reset code, you cannot prove that you are the account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.

There is nothing you can do if you created the account on the mobile device or number you no longer have access to.

Always create accounts on a PC or Laptop (landline IP), and then attach a recovery email to it. That way, you can have multiple ways to recover the account!
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