This is the letter with changes.
I'm having a major problem with my facebook account. I opened my account in 2009 with the email ***@***, I had this email until I changed it to ***@*** which is the email connected to my account for the last two years.
Facebook stated that my account had been hacked, and for some unknown reason facebook think that I’m the hacker, now why the hell would I hack my own account?.
In the last couple of months I would get the occasional email from facebook saying that someone had logged into my account from a browser near Chandler Arizona, and was this me?, well… I'd reply “yes” because I live near Chandler Arizona, well I got fed up of answering these so I don't think that I bothered to answer the last one.
I complied with facebook request to supply photo ID, which I did with my drivers licence, I thought was a bit strange, but the IT guy said it was a genuine facebook email address.
Facebook mentioned that they made some changes to my account after receiving my ID regarding my real name and birthdate, why!.. I have no idea!!. My full name is Brian Douglas Dewar, but I don't use my first name that's why my account is Douglas Dewar, and as for my birthday I originally put my birth year as 1906 because I didn't want anyone to know my real birth year for security purposes.
Facebook have sent me multiple emails to ***@*** with a link and temporary password to get back into my account, and each time I get an error 500 come up. Facebook also sent me photo’s of my friends, which I have identified correctly, facebook asked me to identify phrases that I used recently, they sent me 6 digit codes to enter and nothing works. I've had two IT guys working for 4 hours trying to figure out the problem, and we found that my facebook account is not recognizing the email associated with it so it won't accept the passwords.
I've had both of the IT guys look for my account by name with my profile picture and they couldn't find it.
I've had friends go to my facebook account to put in messages for me so my friends will understand why I'm not replying to their messages. How come they can enter my account and I can’t????
Could facebook PLEASE look at my account and find out why it will not accept me as the owner logging in when my friends can, because one of my friends has looked at my account and says the email hasn't changed, I know that facebook gave me a another email which was associated with facebook but I never used it and can't remember what it was.
I look forward to being able to contact my friends before I tear out what remnants of hair I have left and spend any more money trying to figure this out.
I know that CCM does resolve a lot of issues that other companies can't, and I appreciate your help.