Facebook verification code wont send to email to confirm identity

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nichadichy
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- Jun 29, 2021 at 06:55 AM
 rj - Jul 23, 2022 at 03:10 PM
Hello,

My Facebook account has been suspended and asks me to verify my account. It sends me security code via my email address. I did click on the option to send me the security code but it never landed in my email ID. On my phone I can see which email it is sending it to and it never gets there. When I click continue for the "get code sent to your email" it then says "an error occurred while sending the message"

I have called yahoo and they have my email is working fine, i sent myself emails and all have been received. I dont know what is wrong but I think it is from facebook end.

I've sent numerous emails to Facebook and they haven't replied.

I cant find a customer service number or live chat for Facebook to perhaps have them help that way.

Other 2 verifications are to identify friends or pick 3 friends to tell you a code. However this facebook is really just for playing FB games and I dont know any of the facebook friends I added probably 5-10 years ago. So this email is mostly my only shot and a little error is preventing me please help.

Please help!

16 replies

I had the same issue, after a very long inactivity of my account.
I recommend you to use the alternative way that leads to change the password via this form: https://www.facebook.com/login/identify
With this form, I finally managed to get a code sent by mail, but still need to confirm my identity by another way (mail, photo of identity card)

20

SMH I'm having the same issue. I tried to email ***@*** and also created a report from here: https://www.facebook.com/help/contact/221689587951755

Still awaiting a response back. I will update this forum if I get an update.

19
zdnr
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Mar 18, 2022 at 07:23 PM
BRO you got any response/reply after sending report to Facebook?
3

Hi did u get any response from Facebook?

0
I had this issue for a couple days. I then tried to open facebook MESSENGER on android phone, it then said, account verified and allowed me to complete the verification and change password.

Desktop browsers and phone browsers could get to the send email, but no email ever came.

Odd that logging into the Messenger app solved this.
16
i found that in my case it was the dot character in the email, for example:
Firstname.Lastname@gmail.com

I didnt get the error if used the email:
FirstnameLastname@gmail.com
16

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+1

Exactly same problem
"Get a code sent to your email address" is only way to confirm it's my account, email address works perfectly.
Then I get:
"An error occurred while sending the message"
and code never arrives.

Other confirmation option (telephone number) will not work as it's an old number

FACEBOOK, META PLEASE HELP!!!
10
The same
0
I'm facing the same issue. Why is Facebook still running with this major bug.?
1
Ahsanalidime
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Apr 29, 2022 at 05:37 PM
I am facing the same issue. What will be the solution? Looking forward to your response.
1
Bob Dijks
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Jun 29, 2021 at 01:41 PM
Hello,

If you haven't received your Facebook Code, have a look at this article which explains what to do.

You can also follow the steps here on the Facebook support page if you created your account with a mobile device.

Regards,

Bob
0
nichadichy
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6
Jun 29, 2021 at 01:44 PM
yea i went through that article but it didnt help and the steps u sent that is to confirm number. My numbe ris confirmed but to confirm identity that isnt an option. It is just to send it to email however before facebook ever sends the code it says error. So they never send me a code to my email. and there is no option for code to phone. I can reset my password though with phone but when i log in it just asks me to confirm identity with email code that gets an error before they send it
6

hey thanks this does absolutely nothing, nice google search copy paste. try reading the problem people are having before you respond with something completely unrelated

1
Facing exactly same problem. Any luck ?
0
Same problem!

Any luck??

I need to be able to log jn again in my account asap.

I can't verify my identity neither,

Problem error occurred message when sending code or email...
0
I am facing the same situation. Anyone, any luck? please help
0
I’m also facing the same problem, i tried everything, even the alternative ways to verify but it just doesn’t work. I need to verify and log back into my facebook it’s really important for me
0
Still unsolved? Sigh. I really need to log-in to my old Facebook account.
0
Having the exact same problem as all of you. I logged in today with no problem. Then when updating some things this happened. I’m in a loop of it and it saying error message not sending. I’m getting nowhere and it’s been hours of trying to problem solve myself. I looked everywhere for answers.

Please keep us updated. I look forward to hearing what you find out. Hopefully this bug can be fixed ASAP!
0
Try disabling all browser extensions and try again. For me disabling adblocker fixed it
0

I’m not sure what that means or how to do it ???

0

if you use a Mac, then Click on "Safari", then click on "Preference" then you'll see the "extension" tab, however I face the same Facebook verification problem and I see no extension in that tab. So I doubt this will do any good. FYI

0

tried disabling my extensions and adblock stuff, no luck

1
Any luck solving this problem? i tried many different platforms (PC, phone, iphone, android) still it says An error occurred while sending the message when confirming my identity. I really wish they would look into this
0