Certain keys on my HP laptops are not working

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asyouwere Posts 1 Registration date Tuesday October 17, 2017 Status Member Last seen October 17, 2017 - Updated on Oct 18, 2017 at 01:32 AM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Oct 18, 2017 at 04:58 AM
Hey, so I have two HP laptops, one is a pavilion and the other a note book and basically both keyboards have recently started acting up.

The weird thing is, however, that exactly the same keys on both laptops have suddenly stopped working. The keys I have so far found not to function are "T", "Y", "Ctrl" and "Volume up".

My first thought was maybe the same
Virus has affected both computers as i figured the chances of both keyboards having the exact same keys failing can't be down to chance. So I used malware bytes and ran a scan but found no infections. So I was wondering if anyone else had any ideas on how to fix it?

Cheers
PG
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Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,166
Oct 18, 2017 at 04:58 AM
Hi

To troubleshoot the issue and find the problem, try an external keyboard and tell us if the problem reoccurs.
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