No access to old phone number

P13rayburn - Nov 1, 2017 at 09:23 PM - Latest reply: Ambucias 53206 Posts Monday February 1, 2010Registration dateModeratorStatus July 16, 2018 Last seen
- Nov 2, 2017 at 08:05 AM
Hello,

I am having issues signing into my Yahoo account I got a new phone with new number and when I go to access it it wants to send a verification code to my old number that I don't ha e access to what do I do

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Ambucias 53206 Posts Monday February 1, 2010Registration dateModeratorStatus July 16, 2018 Last seen - Nov 2, 2017 at 08:05 AM
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Thank you
Unfortunately, if, when you created the account, you have not registered a phone number to which you have access to receive a reset code, you cannot prove that you are the account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.
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