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My friend facebook account was hacked

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sagaciousagcity Posts 3 Registration date Saturday December 23, 2017 Status Member Last seen December 24, 2017 - Updated on Dec 23, 2017 at 08:56 PM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Dec 24, 2017 at 04:19 PM
Please I need help to get a friend facebook account recovered. She was using the account until 3 months ago when it was hacked. the former name of the account is "*********" but the hacker has changed it to "********". My friend cannot access the account because the email and phone number have been changed. Here is the link to the hacked account https://web.facebook.com/********* . I will be glad if the account can be recovered. Thanks

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Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,166
Dec 24, 2017 at 04:44 AM
Hi

Even a hacker cannot change an account name, if someone attempts to change an account name, the account will immediately be disabled. I don't think that the account has been hacked.
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sagaciousagcity Posts 3 Registration date Saturday December 23, 2017 Status Member Last seen December 24, 2017
Dec 24, 2017 at 06:03 AM
The account name was changed by the hacker after the he had gained access to the account. He changed the account phone number and email address. When I tried to retrieve the account, the hacker's email address and phone number was shown and since I don't have access to the email address or phone number, there was no way to get the retrieval code. Please there any other thing I can do?
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sagaciousagcity Posts 3 Registration date Saturday December 23, 2017 Status Member Last seen December 24, 2017
Dec 24, 2017 at 06:05 AM
I think anyone that has authorised access to an account can change the account name.
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Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,166 > sagaciousagcity Posts 3 Registration date Saturday December 23, 2017 Status Member Last seen December 24, 2017
Dec 24, 2017 at 04:19 PM
As I said, if the account name was changed, it would have been immediately be disabled.

Only your friend can try to retrieve the account with his computer not you.
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