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My friend facebook account was hacked

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sagaciousagcity Posts 3 Registration date Saturday 23 December 2017 Status Member Last seen 24 December 2017 - 23 Dec 2017 à 20:01
Ambucias Posts 47312 Registration date Monday 1 February 2010 Status Moderator Last seen 28 March 2026 - 24 Dec 2017 à 16:19
Please I need help to get a friend facebook account recovered. She was using the account until 3 months ago when it was hacked. the former name of the account is "*********" but the hacker has changed it to "********". My friend cannot access the account because the email and phone number have been changed. Here is the link to the hacked account https://web.facebook.com/********* . I will be glad if the account can be recovered. Thanks

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Ambucias Posts 47312 Registration date Monday 1 February 2010 Status Moderator Last seen 28 March 2026 11,166
24 Dec 2017 à 04:44
Hi

Even a hacker cannot change an account name, if someone attempts to change an account name, the account will immediately be disabled. I don't think that the account has been hacked.
sagaciousagcity Posts 3 Registration date Saturday 23 December 2017 Status Member Last seen 24 December 2017
24 Dec 2017 à 06:03
The account name was changed by the hacker after the he had gained access to the account. He changed the account phone number and email address. When I tried to retrieve the account, the hacker's email address and phone number was shown and since I don't have access to the email address or phone number, there was no way to get the retrieval code. Please there any other thing I can do?
sagaciousagcity Posts 3 Registration date Saturday 23 December 2017 Status Member Last seen 24 December 2017
24 Dec 2017 à 06:05
I think anyone that has authorised access to an account can change the account name.
Ambucias Posts 47312 Registration date Monday 1 February 2010 Status Moderator Last seen 28 March 2026 11,166 > sagaciousagcity Posts 3 Registration date Saturday 23 December 2017 Status Member Last seen 24 December 2017
24 Dec 2017 à 16:19
As I said, if the account name was changed, it would have been immediately be disabled.

Only your friend can try to retrieve the account with his computer not you.

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