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Hacked account

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Annie Ismaah - Dec 26, 2017 at 02:23 AM
Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Jan 15, 2018 at 04:41 AM
Hello,
I think my account has been hacked.. I have two factor authentication on my account and yet can't access my account.. I have my email and phone number I used to open the account with me... But am not getting the log in code.. Please help me

4 replies

Answer 1 / 4
Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,210
Dec 26, 2017 at 04:58 AM
How can you determine that your account was hacked?

Is your page presently online for everyone to see?

When is the last time you successfully accessed your account?
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Annie Ismaah
Dec 27, 2017 at 03:28 AM
I logg in last on 20th December, 2017
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Annie Ismaah
Dec 27, 2017 at 03:31 AM
I thought it was hacked because I can't get my two factor authentication code from 631 anymore.. My sim I used to register the account and e-mail associated with the account is with me.
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Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,210 > Annie Ismaah
Dec 27, 2017 at 04:47 AM
There is no two factor authentication code for Facebook.

For the 3rd time...Is your page presently online for everyone to see?
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Answer 2 / 4
Annie Ismaah
Dec 26, 2017 at 03:56 PM
My code for two factor authentication is not coming to my SIM nor my e-mail... I have everything intact... Both password, e-mail and phone number associated with my account and all is not working.... Usually there's always a code from 631 anytime I want to log in.. The code is no longer coming as SMS to my phone.. My Facebook user name is Annie Ismaah
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Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,210
Dec 26, 2017 at 04:33 PM
When is the last time you successfully accessed your account?

Is your page presently online for everyone to see?
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Answer 3 / 4
Annie Ismaah
Dec 27, 2017 at 08:17 AM
There's two factor authentication code from Facebook usually after entering password, there's always a requirement for code sents latest 5mins after entering password... Then you log in... I'm not sure if my account is active for everyone to see. I asked someone to help me check through my account the last time I came online and she said its not showing
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Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,210
Dec 27, 2017 at 04:32 PM
Go on Facebook, look for your page, tell me if it's online. You do not need to login to see if your page is online.
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Annie Ismaah
Dec 27, 2017 at 05:01 PM
Its offline
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Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,210 > Annie Ismaah
Dec 27, 2017 at 05:33 PM
Since it's offline, you can't tell if it was hacked. A hacker would make changes to the page but not disable it.

Now, when you try to log in, the usual way, what message appear to you?
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Annie Ismaah > Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023
Dec 28, 2017 at 06:26 AM
If I enter my username and password, it will show, a message reading, "enter the code from the SMS that will be sent to your phone shortly for verification"" And thereafter, the code will not come and without the code,I can't log in. That's the issue... Am even fed up already
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Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,210 > Annie Ismaah
Dec 28, 2017 at 06:36 AM
Since your account is offline a code would not work anyway even if you had it.

I suspect that your account has been disabled.

Is this the same phone number with which you created the account?

Since you are fed up, why don't you forget about your account and go on with your life?
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Answer 4 / 4
AnnieIsmaah Posts 2 Registration date Sunday January 14, 2018 Status Member Last seen January 15, 2018
Updated on Jan 14, 2018 at 08:58 AM
Hello, I got a friend request from that account now to the new (temporary) account that I opened.. I believe the account was hacked. please help me
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Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,210
Jan 14, 2018 at 04:55 PM
There is no such thing as temporary accounts. Facebook allows only one account per person. If you create a new account, the first one will get disabled for ever.
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AnnieIsmaah Posts 2 Registration date Sunday January 14, 2018 Status Member Last seen January 15, 2018 > Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023
Jan 15, 2018 at 03:39 AM
OK.. I can easily delete the new account but how do I get the old one back??? that's my main concern. please
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Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,210 > AnnieIsmaah Posts 2 Registration date Sunday January 14, 2018 Status Member Last seen January 15, 2018
Jan 15, 2018 at 04:41 AM
You cannot easily delete the new account. It takes 15 days to delete an account.

Now if the account you are has been hacked, click on the below links. You will find all the information to help you recover your hacked Facebook account:
https://www.facebook.com/hacked

http://www.facebook.com/help/security
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