Black screen with loading dots

Anthony Langone - Dec 27, 2017 at 04:36 PM
 Blocked Profile - Dec 28, 2017 at 11:48 AM
Hello, i opened my labtop and found a black screen. So i turned it of in hipes of fixing it. No luck. It shows a dell logo then a black screen with dots movong in a circle and a curser. I saw a solutionabout remov8ng the battery and holdong the power button for 1 min. That didnt work either. I have a Dell Inspiron 15 3000 series. I just got this laptop 2 days ago for Christmas as a present. Please help me.

2 replies

Blocked Profile
Dec 27, 2017 at 04:59 PM
It is possible it is doing updates. Turn it on and leave it alone for a couple of hours.
Anthony Langone
Dec 27, 2017 at 06:09 PM
Thanks for responding it stoped the circle but the screen renains black with a cursor and goes to sleep without and input so unfortunatly not fixed yet? Any other suggestions?
Blocked Profile
Dec 28, 2017 at 11:48 AM
Call Dell! You have already paid for tech support.