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Dell laptop screen goes blank

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Bob.C Posts 7 Registration date Friday January 6, 2017 Status Member Last seen July 25, 2018 - Updated on Mar 3, 2018 at 10:30 AM
Bob.C Posts 7 Registration date Friday January 6, 2017 Status Member Last seen July 25, 2018 - Mar 4, 2018 at 04:00 AM
Hi all: I have a problem with my Dell lap-top. I'd be on any web page and all of a sudden the screen goes blank. This happens 2 or 3 times a month. Then after 10 or 15 seconds I get an information that gives me 4 options.

(1) Continue. "exit and continue to Windows 10"
(2) Turn off your PC.
(3) Use a device. "use a USB Drive, network connection, or Windows Recovery DVD"
(4) Troubleshoot. "reset your PC or see advanced options"

I just don't know what to do. I don't know if It's my lap-top or a virus. Has anyone had this problem?

I have a Dell Inspiron 17 with Windows 10.

Thanks in advance for any help I may receive.
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2 responses

Answer 1 / 2
xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,825
Mar 3, 2018 at 01:32 PM
It could be a bad memory module or a failing motherboard.
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Answer 2 / 2
Bob.C Posts 7 Registration date Friday January 6, 2017 Status Member Last seen July 25, 2018
Mar 4, 2018 at 04:00 AM
Thanks for your reply. How can I check these things? I bought the lap-top last September at the air base in Las Vegas, so the guarantee should be ok. I live in Germany, so I'll have to look up a Dell shop and ask them.
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