Hp Stream Laptop reset in progress but then stops

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Tuesday March 6, 2018
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Monday February 1, 2010
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Hi I had gotten this Laptop from a friend ,now I'm trying to reset it and it says reset in progress but then stops and say didn't complete.what can I do to fix this cause my screen jus shows how then goes blue then black

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47366
Registration date
Monday February 1, 2010
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Moderator
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September 1, 2021
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Hello Grand Mama,

What is the laptop's operating system?

What do you mean by reset?

How did you proceed to start the "reset"?