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Identity Not Confirmed

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Dawn - Mar 9, 2018 at 04:58 PM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Mar 9, 2018 at 05:04 PM
Hello,

We get the "Identity Not Confirmed" several times. Since then we have gone into trouble shooting and trying to get answers. Our problem is
Messenger was hacked and tried to change the password on Facebook to reinstall messenger.
We access messenger from Facebook not an app.
The account name is under one name. Because we have changed our email account address and phone number it is and not it seems impossible to get the old account up for Facebook.
We've listed 3 different email changes, but it wasn't changed in Facebook and now the we get the message, Identity Not Found.


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Answer 1 / 1
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,164
Mar 9, 2018 at 05:04 PM
Hi

What kind of help are you expecting from us? It's perfectly normal that if you changed your email and phone number that you should not be able to access your Facebook which still has the old email and phone.

Is your Facebook page presently online for everyone to see?

You use the pronoun "we" ! Do you have multiple personalities?
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