Dell laptop will no go past welcome screen

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jul - Updated on Mar 13, 2018 at 05:40 PM
xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 - Mar 13, 2018 at 06:39 PM
Hello, my DELL laptop will no go past welcome screen after I start it and enter my user id and password it says welcome but goes no further and keeps loading screens says "welcome"
what do I do?? please help!


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xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,825
Mar 13, 2018 at 06:39 PM
Most Dell laptops come with hardware diagnostics build into the system. Either f10 or f11 at startup gets you into them. Please, Run those and report back to us.
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