Dell laptop will no go past welcome screen

jul - Mar 13, 2018 at 05:19 PM - Latest reply: xpcman 19181 Posts Wednesday October 8, 2008Registration dateModeratorStatus August 19, 2018 Last seen
- Mar 13, 2018 at 06:39 PM
Hello, my DELL laptop will no go past welcome screen after I start it and enter my user id and password it says welcome but goes no further and keeps loading screens says "welcome"
what do I do?? please help!


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xpcman 19181 Posts Wednesday October 8, 2008Registration dateModeratorStatus August 19, 2018 Last seen - Mar 13, 2018 at 06:39 PM
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Thank you
Most Dell laptops come with hardware diagnostics build into the system. Either f10 or f11 at startup gets you into them. Please, Run those and report back to us.
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