Dell laptop will no go past welcome screen

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Hello, my DELL laptop will no go past welcome screen after I start it and enter my user id and password it says welcome but goes no further and keeps loading screens says "welcome"
what do I do?? please help!


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Wednesday October 8, 2008
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December 11, 2018
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Thank you
Most Dell laptops come with hardware diagnostics build into the system. Either f10 or f11 at startup gets you into them. Please, Run those and report back to us.
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