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Computer hardware error!

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Mike - Updated on Mar 17, 2018 at 03:19 PM
 Mike - Mar 18, 2018 at 06:42 AM
Hello, crew
I am currently having a problem with my Dell desktop, it just logged off unexpectedly. And when I switch it on, it just shows a black screen with this dash flashing at the top left corner. Can you please help me out I'm having a bad time!



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3 responses

Answer 1 / 3
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,169
Mar 17, 2018 at 06:32 PM
Hi Mike

I was hoping to get the task manager to be able to launch your operating system.

It certainly looks like a hard disk failure. Only a qualified technician can attend to it.
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Answer 2 / 3
Mike
Mar 18, 2018 at 01:41 AM
Ok, so there are no other possible ways out of this situation?
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Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,169
Mar 18, 2018 at 05:20 AM
Only a qualified technician can attend to it.
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Mike > Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023
Mar 18, 2018 at 05:27 AM
Ok thank you!

I'll try finding a technician then, if I'm lucky
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Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,169
Mar 18, 2018 at 05:35 AM
Good luck
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Mike > Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023
Mar 18, 2018 at 05:39 AM
What about a windows boot disk? or can I be able to boot the system using my phone?
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Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,169 > Mike
Mar 18, 2018 at 05:42 AM
Can't use your phone, but you can try the disk
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Answer 3 / 3
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,169
Mar 17, 2018 at 04:50 PM
Hi

What is your operating system?
-1
Mike
Mar 17, 2018 at 05:25 PM
My operating system is Windows 7 pro
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Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,169
Mar 17, 2018 at 05:37 PM
If you press alt+ctrl+del, does it open the task manager?
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Mike > Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023
Mar 17, 2018 at 05:44 PM
If I press alt+ctrl+del, it restarts and shows a black screen. Then it shows this text only, followed by a blinking cursor :

Intel(R) Matrix Storage Manager option ROM v8. 5. 2.1002 ICH10R/DO
Copyright (C) 2003-08 Intel Corporation. All Rights Reserved.

_
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