Computer hardware error!

Closed
Mike - 17 Mar 2018 à 10:17
 Mike - 18 Mar 2018 à 06:42
Hello, crew
I am currently having a problem with my Dell desktop, it just logged off unexpectedly. And when I switch it on, it just shows a black screen with this dash flashing at the top left corner. Can you please help me out I'm having a bad time!



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3 responses

Ambucias Posts 47312 Registration date Monday 1 February 2010 Status Moderator Last seen 28 March 2026 11,166
17 Mar 2018 à 18:32
Hi Mike

I was hoping to get the task manager to be able to launch your operating system.

It certainly looks like a hard disk failure. Only a qualified technician can attend to it.
Ok, so there are no other possible ways out of this situation?
Ambucias Posts 47312 Registration date Monday 1 February 2010 Status Moderator Last seen 28 March 2026 11,166
18 Mar 2018 à 05:20
Only a qualified technician can attend to it.
Mike > Ambucias Posts 47312 Registration date Monday 1 February 2010 Status Moderator Last seen 28 March 2026
18 Mar 2018 à 05:27
Ok thank you!

I'll try finding a technician then, if I'm lucky
Ambucias Posts 47312 Registration date Monday 1 February 2010 Status Moderator Last seen 28 March 2026 11,166
18 Mar 2018 à 05:35
Good luck
Mike > Ambucias Posts 47312 Registration date Monday 1 February 2010 Status Moderator Last seen 28 March 2026
18 Mar 2018 à 05:39
What about a windows boot disk? or can I be able to boot the system using my phone?
Ambucias Posts 47312 Registration date Monday 1 February 2010 Status Moderator Last seen 28 March 2026 11,166 > Mike
18 Mar 2018 à 05:42
Can't use your phone, but you can try the disk
Ambucias Posts 47312 Registration date Monday 1 February 2010 Status Moderator Last seen 28 March 2026 11,166
17 Mar 2018 à 16:50
Hi

What is your operating system?
My operating system is Windows 7 pro
Ambucias Posts 47312 Registration date Monday 1 February 2010 Status Moderator Last seen 28 March 2026 11,166
17 Mar 2018 à 17:37
If you press alt+ctrl+del, does it open the task manager?
Mike > Ambucias Posts 47312 Registration date Monday 1 February 2010 Status Moderator Last seen 28 March 2026
17 Mar 2018 à 17:44
If I press alt+ctrl+del, it restarts and shows a black screen. Then it shows this text only, followed by a blinking cursor :

Intel(R) Matrix Storage Manager option ROM v8. 5. 2.1002 ICH10R/DO
Copyright (C) 2003-08 Intel Corporation. All Rights Reserved.

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