Unable to confirm my identity on Facebook...

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Sagiv Posts 1 Registration date Wednesday April 18, 2018 Status Member Last seen April 18, 2018 - Apr 18, 2018 at 02:01 PM
Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 - Apr 18, 2018 at 04:42 PM
For some reason that I don't understand, Facebook asks me to confirm my identity.

Since I didn't specify a phone number on my account, Facebook gives me just one default option - "Confirm your identity on another computer: Chrome for Windows 10 (April 7 at 3:31pm)". However, I've only been using Facebook on a single computer (and I do use Chrome for Windows 10 on this computer), so I have no idea which "another" computer Facebook is asking me to verify my identity on.

Then there's a "confirm your identity another way" link, and when I press it I get an option to "Upload a photo ID". So I uploaded an image of my passport, but I received an email from Facebook saying "It looks like you didn't attach a valid form of identification to your request. We can't verify your account until you submit a copy of a valid form of ID."

So I'm stuck. I don't have any "another" computer and the guys at Facebook don't seem to accept my passport image. Any idea?

Thanks
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1 reply

Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,234
Apr 18, 2018 at 04:42 PM
There is a bug with Facebook's system.

In some instances, after deleting all temporary files and cookies, waiting 24 hours gets the situation back to normal but it’s not guaranteed to work.
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