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Help recover my Yahoo mail account

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Kathy - Updated on Apr 20, 2018 at 04:47 AM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Apr 20, 2018 at 04:48 AM
I can not use the phone that in my account info. it has been damaged therefore when i request a recovery email code I cannot get it because it is being sent to phone that is damaged. I do not have a recovery email and want to change my recovery phone number.
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2 responses

Answer 1 / 2
BunoCS Posts 15505 Registration date Monday July 11, 2005 Status Moderator Last seen February 5, 2025 1,534
Apr 20, 2018 at 03:32 AM
Hello,

Here is an article explaining you how to recover your account: https://ccm.net/faq/36332-how-to-recover-your-yahoo-mail-account
Answer 2 / 2
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,166
Apr 20, 2018 at 04:48 AM
Unfortunately, if, when you created the account, you have not registered an alternate recovery email address to which you have access to receive an account key, you cannot prove that you are the account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.

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