WD MyBook Essential not working

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stephanieailie - Updated on Apr 23, 2018 at 12:36 PM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Apr 23, 2018 at 04:35 PM

Hello all,

I have dismantle my external WD My Book Essential hard disk. But I still can’t even detect my WD My Book Essential in the Device Management. How to retrieve my data from a dead hard disk?

Thanks!

Regards,
Stephanie

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2 responses

Answer 1 / 2

xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,825
Apr 23, 2018 at 12:57 PM

It appears you need a data recovery service to recover your data.

We have no knowledge of any recover method where the drive is not detected.

Good Luck

stephanieailie
Apr 23, 2018 at 01:05 PM

Any estimation of the recovery service? Is it confirm that my hard disc is not working anymore?

Answer 2 / 2

Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,162
Apr 23, 2018 at 04:35 PM

I strongly suggest that you contact Western Digital for support, here is the address:

https://support-en.wd.com

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