WD MyBook Essential not working

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stephanieailie - Updated on Apr 23, 2018 at 12:36 PM
Ambucias Posts 47359 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 - Apr 23, 2018 at 04:35 PM
Hello all,

I have dismantle my external WD My Book Essential hard disk. But I still can’t even detect my WD My Book Essential in the Device Management. How to retrieve my data from a dead hard disk?

Thanks!

Regards,
Stephanie

2 replies

xpcman Posts 19532 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,829
Apr 23, 2018 at 12:57 PM
It appears you need a data recovery service to recover your data.

We have no knowledge of any recover method where the drive is not detected.

Good Luck
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stephanieailie
Apr 23, 2018 at 01:05 PM
Any estimation of the recovery service? Is it confirm that my hard disc is not working anymore?
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Ambucias Posts 47359 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,239
Apr 23, 2018 at 04:35 PM
I strongly suggest that you contact Western Digital for support, here is the address:

https://support-en.wd.com
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