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Red light on my Western Digital My Cloud NAS drive

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Dragondad - Jan 17, 2022 at 11:09 AM
HelpiOS Posts 14749 Registration date Friday October 30, 2015 Status Moderator Last seen March 16, 2025 - Jan 19, 2022 at 11:26 AM
Hello, I was wondering if anyone would be able to let me know how I might be able to extract the information from this drive. I can hear the disc is not turning anymore so I thought about taking it apart and see if I can get it to spin but I have never done that with a heart this before. If anyone knows any videos or software I might be able to use I would greatly appreciate the help. My entire family’s many years of photos and videos are on here. Thank you



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HelpiOS Posts 14749 Registration date Friday October 30, 2015 Status Moderator Last seen March 16, 2025 1,869
Jan 19, 2022 at 11:26 AM
Hi,

Does your NAS has a second hard drive?

Unfortunately, if the hard drive isn't spinning anymore, this sounds like a hardware issue that only a specialist could repair if you're not comfortable with that. Repairing a hard drive by yourself is risky, as it can make the data unrecoverable at the slightest mistake.

You should send your hard drive to a hard drive repair store to recover your data.

Good luck

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