Can't access my yahoo account

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Lovely - May 31, 2018 at 01:03 AM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - May 31, 2018 at 05:11 AM

I recently had to purchase a new phone due to technical difficulties with my old one. Before that had my phone number changed. On my new phone I downloaded the Yahoo app to retrieve my email and it's asking for a key code that was sent to my old number also it stated I don't have a alternative email address. Lastly, I forgot my password. Please help!

Can't access my yahoo account
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Answer 1 / 1

Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,164
May 31, 2018 at 05:11 AM

Unfortunately, if, when you created the account, you have not registered an alternate recovery email address to which you have access to receive an account key, you cannot prove that you are the account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.

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