Changing Video Call Resolution in the Logitech C27

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Vlad2 Posts 4 Registration date Saturday June 9, 2018 Status Member Last seen June 12, 2018 - Jun 9, 2018 at 04:01 PM
Vlad2 Posts 4 Registration date Saturday June 9, 2018 Status Member Last seen June 12, 2018 - Jun 12, 2018 at 03:39 PM
When I make video calls with the camera Logitech C270, the resolution seems to be always at 480 pixels. Can you explain how to make video calls with the 720-pixel resolution? I do not see an option to set the resolution to 720 pixels in the software for the program.
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2 replies

xpcman Posts 19532 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,835
Jun 9, 2018 at 07:27 PM
maybe this from Logitech will help:

https://support.logi.com/hc/en-001
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Vlad2 Posts 4 Registration date Saturday June 9, 2018 Status Member Last seen June 12, 2018
Jun 10, 2018 at 03:39 PM
The above link explains how to make a high-resolution call in the Logitech Vid program for video calls, but does not mention Skype.
I have installed the driver for the camera and need to know how to make 720-pixel video calls on Skype.
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Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,232
Updated on Jun 10, 2018 at 05:43 PM
Vladimir,

Did you read no 9:

Depending on your system specifications, the call may stay at this resolution or it may go up to HD. If your system meets the requirements, the Video resolution will ramp up to 1280x720 and the HD icon will appear as shown below:
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Vlad2 Posts 4 Registration date Saturday June 9, 2018 Status Member Last seen June 12, 2018 > Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021
Jun 11, 2018 at 04:39 PM
I understand the description as referring to the Logitech Vid program, which is a video calling program different from Skype.
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Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,232
Jun 11, 2018 at 05:32 PM
Vladimir

I recently had an issue with a Logitech hardware that I purchased. I could not find the solution. I contacted Logitech support. Their response was prompt, cordial and efficient. They even replaced my hardware without proof of purchase. They even followed up

I strongly suggest that you contact them about your resolution issue and I am sure they will provide you with a solution.

Here is the Logitech support address:

https://support.logi.com/hc/en-us/requests/new?ticket_form_id=360000621393

Let me know

удачи

P.S. You can even chat online with them and it's totally free.
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Vlad2 Posts 4 Registration date Saturday June 9, 2018 Status Member Last seen June 12, 2018 > Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021
Jun 12, 2018 at 03:39 PM
Thank you for the information. I had previously contacted the support service. I was told to update the Windows system to the latest build (1803). After updating, I did not notice a difference in how the camera works. I will have to contact the support service again about how to set custom resolution (such as 720 pixels).
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