I know my id and password but I can't sign in

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vagelakoos Posts 1 Registration date Friday June 15, 2018 Status Member Last seen June 15, 2018 - Jun 15, 2018 at 02:40 AM
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Jun 15, 2018 at 05:06 AM

Hello,
So, after I've tried to sign in with the id and password that I know that are right, it suddently wants to verify that it's me the one that tries to sing in, and they're trying to send a verification code to my mail, but i dont remember that mail ID to see the verification code

I know my id and password but I can't sign in
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1 response

Answer 1 / 1

Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,169
Jun 15, 2018 at 05:06 AM

Unfortunately, if, when you created the account, you have not registered an alternate recovery email address to which you have access to receive an account key, you cannot prove that you are the account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.

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