Messages Initializing

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Hello,

I have not been able to access my messages.Always says initializing but does npt open.Also can't recieve ANY messages.Major concern.Please assist me.

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50333
Registration date
Monday February 1, 2010
Last seen
November 22, 2018
0
Thank you
Go to menu: Setting > Backup & Reset > Factory data reset > Reset device
Choose Ok
SAMSUNG Z2 (TIZEN) will do the process to Master Reset to Factory Default
Respond to Ambucias