Can't sign in on Yahoo - Catch 22

Solved/Closed

Stan - Updated on Jul 29, 2018 at 05:35 PM
Stan - Jul 29, 2018 at 07:38 PM

Hello guys!

I can't sign in on Yahoo email because I don't have access to the phone which I use for receiving the Account key... I know my password and my username but I can't use them because for some reason using Account key is the only option... Please, can you help?

On Yahoo help is suggested to go to Yahoo Account security page and turn the Account key off but I can't sign in there without my Account key... It's Catch 22...

Can someone help me? Is there some way to access my account with username and password without Account key?

Please help!

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1 reply

Answer 1 / 1

Ambucias

Posts: 47363
Registration date: Monday February 1, 2010
Status: Moderator
Last seen: September 1, 2021

11,280
Jul 28, 2018 at 05:16 PM

Unfortunately, if, when you created your account, you have not registered an alternate recovery email address to which you have access to receive an account key, you cannot prove that you are the account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.

Stan
Jul 29, 2018 at 12:07 PM

Are you really sure that I can't prove it even with my legit username and password? There is no way?

Ambucias

Posts: 47363
Registration date: Monday February 1, 2010
Status: Moderator
Last seen: September 1, 2021

11,280 > Stan
Jul 29, 2018 at 04:43 PM

Then tell me how you can get an account key ? Have you tried to connect with a computer?

Stan
Updated on Jul 29, 2018 at 05:28 PM

Yes. Doesn't work neither. I was wondering if there is some way to deactivate Account key without having Account key and using your password but obviously Yahoo doesn't support this. Or does it? If not, it will be a miss for sure. I hope they correct it. I don't think it will be so hard to be added into the script. idk

Ambucias

Posts: 47363
Registration date: Monday February 1, 2010
Status: Moderator
Last seen: September 1, 2021

11,280
Updated on Jul 29, 2018 at 05:35 PM

To deactivate the account key you must be able to gain access to your account.

It's not only a Catch 22 (I saw the movie) but you're marooned up the stream without an oar, not to say up shit creek without a paddle.

Stan
Jul 29, 2018 at 05:58 PM

Do you know how I can access Yahoo? I must write to them over the subject. They must repair this.

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