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Can't sign in on Yahoo - Catch 22 [Solved/Closed]

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 Stan -
Hello guys!

I can't sign in on Yahoo email because I don't have access to the phone which I use for receiving the Account key... I know my password and my username but I can't use them because for some reason using Account key is the only option... Please, can you help?

On Yahoo help is suggested to go to Yahoo Account security page and turn the Account key off but I can't sign in there without my Account key... It's Catch 22...

Can someone help me? Is there some way to access my account with username and password without Account key?

Please help!

1 reply

Answer 1 / 1
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47365
Registration date
Monday February 1, 2010
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Last seen
June 2, 2021
 10,493
Unfortunately, if, when you created your account, you have not registered an alternate recovery email address to which you have access to receive an account key, you cannot prove that you are the account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.
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Yes. Doesn't work neither. I was wondering if there is some way to deactivate Account key without having Account key and using your password but obviously Yahoo doesn't support this. Or does it? If not, it will be a miss for sure. I hope they correct it. I don't think it will be so hard to be added into the script. idk
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Posts
47365
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
June 2, 2021
 10,493
To deactivate the account key you must be able to gain access to your account.

It's not only a Catch 22 (I saw the movie) but you're marooned up the stream without an oar, not to say up shit creek without a paddle.
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Do you know how I can access Yahoo? I must write to them over the subject. They must repair this.
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Posts
47365
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
June 2, 2021
 10,493 > Stan
Yahoo has millions of users. They can't possibly afford customer contacts other their automated system. If they did, they would have to put the janitors, cafeteria cooks and gardeners to the job of replying to users. In other words, you can't write nor phone Yahoo.
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I never mentioned waiting for a reply by Yahoo :) Just writing to them with my problem. I guess a comment in Google Play in the page of the Yahoo mail app should do the work.
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