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New phone can't retrieve verification code

marvintt - Sep 14, 2018 at 01:16 AM - Latest reply: Ambucias 54939 Posts Monday February 1, 2010Registration dateModeratorStatus September 18, 2018 Last seen

- Sep 14, 2018 at 05:03 AM

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Hello,

I have new phone no longer have old number

New phone can't retrieve verification code
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Ambucias 54939 Posts Monday February 1, 2010Registration dateModeratorStatus September 18, 2018 Last seen - Sep 14, 2018 at 05:03 AM

Thank you

Unfortunately, if, when you created your Gmail account, you have not registered an alternate recovery email address or phone number to which you have access to receive a reset code, you can’t prove that you are the account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.

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