New phone can't retrieve verification code

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marvintt - Sep 14, 2018 at 01:16 AM
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 - Sep 14, 2018 at 05:03 AM
Hello,

I have new phone no longer have old number

1 reply

Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,233
Sep 14, 2018 at 05:03 AM
Unfortunately, if, when you created your Gmail account, you have not registered an alternate recovery email address or phone number to which you have access to receive a reset code, you can’t prove that you are the account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.
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