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External HDD fails to work on my laptop.

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Kiam - Updated on Sep 29, 2018 at 04:43 AM
 Kiam - Oct 2, 2018 at 06:28 AM
Hello, My laptop has both windows and Ubuntu partitions. windows stopped working 1 year ago though i access files via Ubuntu. the laptop stopped detecting my WD 250 GB external HDD though other USB's work well; and the external HDD works on other PC's. what could be the problem and how can it be resolved?
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Answer 1 / 2
Blocked Profile
Sep 28, 2018 at 08:41 PM
So, the Linux OS doesn't see the USB device? Do you think it might be driver issue? Can I ask if Linux even has drivers for WD external drives? I am not going to look for the specifications. Perhaps the format is not the same? What format is the drive in?
Answer 2 / 2
Kiam
Oct 2, 2018 at 06:28 AM
sorry I do not know the format of the external HD but inserting to the USB port makes the port inaccessible by other USB device until I restart the laptop.

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