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Only the lights and keyboard work [BRAND NEW COMPUTER]

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IONLYNEEDTOASKONEQUESTIONWHYDOINEEDANACCOUNT Posts 3 Registration date Tuesday October 30, 2018 Status Member Last seen November 3, 2018 - Oct 30, 2018 at 07:45 PM
IONLYNEEDTOASKONEQUESTIONWHYDOINEEDANACCOUNT Posts 3 Registration date Tuesday October 30, 2018 Status Member Last seen November 3, 2018 - Nov 3, 2018 at 10:16 PM
So I'm kinda mad because I just bought a brand new computer and have been waiting forever for it to come in the mail. When it came in I went straight to plugging it in and when I got everything set up, nothing worked. The lights would come on but the keyboard and mouse were getting barely enough signal to turn on and the monitor has no signal at all. The fans aren't turning on or anything else I can see. Please help, I really want to get my new PC up and running.
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2 responses

Answer 1 / 2
xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,826
Oct 30, 2018 at 08:45 PM
probably a power cable that is not fully connected to the motherboard.
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IONLYNEEDTOASKONEQUESTIONWHYDOINEEDANACCOUNT Posts 3 Registration date Tuesday October 30, 2018 Status Member Last seen November 3, 2018
Nov 3, 2018 at 07:10 PM
How do I fix that? I really don't want to mess up anything else and I didn't really find anything when I Googled it.
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Answer 2 / 2
xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,826
Nov 3, 2018 at 08:14 PM
Then, it's best to return the computer and have them fix it. I can't inform you of the 695 things you will need to know before you start messing with the computer internals.

Good Luck
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IONLYNEEDTOASKONEQUESTIONWHYDOINEEDANACCOUNT Posts 3 Registration date Tuesday October 30, 2018 Status Member Last seen November 3, 2018
Nov 3, 2018 at 10:16 PM
I was hoping to be able to solve it on my own but what can ya do? Thank you!
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