My laptop screen backlight is off

- - Latest reply: Jean-François Pillou
Posts
18185
Registration date
Monday February 15, 1999
Status
Verified expert
Last seen
December 12, 2018
- Nov 28, 2018 at 05:42 AM
Hello,
I have an asus i5 windows 7 64bit laptop with a radeon hd 6370m 1gb graphics card
I was using it for a while until i noticed that the graphics card is detected as standard vga so i went ahead and downloaded it s catalyst which i believed was needed at the moment
After rebooted the pc everything looked fine untill it reached the windows loading screen where it immediately went dark or very dim
I believe it s the backlight since i used an external screen and it worked perfectly
I hope someone can help me because i was planning on still using this machine


System Configuration: iPhone / Safari 12.0
See more 

Your reply

1 reply

Posts
18185
Registration date
Monday February 15, 1999
Status
Verified expert
Last seen
December 12, 2018
0
Thank you
Hi,

You should restart the computer in safe mode and try to change the resolution to something lower.
Respond to Jean-François Pillou