Can’t access WeChat [Solved]

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My wechat number is XXXX. I am locked out somehow and nothing works. How do I get back on??
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Posts
111
Registration date
Wednesday November 28, 2018
Status
Verified expert
Last seen
December 15, 2018
2
Thank you
Hi,

You have to visit this link and enter your WeChat ID, select country, put phone number and captcha. You will receive an OTP after clicking on Send Verification Code. Follow the instructions appearing on the screen to complete the procedure of unlocking your account.

Please revert in case of any query! 

Thanks 
Ratnendra Ashok

Community Manager - CCM.net

thanks for suggestion, I followed the link and it will not send the verification code freezes there
Ratnendra Ashok
Posts
111
Registration date
Wednesday November 28, 2018
Status
Verified expert
Last seen
December 15, 2018
> Jack-1901 -
Hi,

Would suggest you to check this link. The WeChat Help Center will directly connect with you after filing the complaint.

Please let us know if you were able to fix the issue!

Thanks!
I have it fixed and thank you for your help,and feedback
Respond to Ratnendra Ashok
0
Thank you
I tried the link and it will not open. Just flashes. Should I just open a new account. This is frustrating. I do appreciate your trying to help.
Respond to Jack
0
Thank you
My thanks to the feedback and help here. Problem resolved
Respond to Jack-1901