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My keyboard is locked

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Wanja - Updated on Dec 25, 2018 at 09:09 PM
 Blocked Profile - Dec 26, 2018 at 01:44 PM
Hello,

I slept with my Dell latitude laptop on my bed with the top up and now I think I messed up the keyboard. I've tried cleaning it, removing the battery, reinstalling the keyboard driver; but it still doesn't work. The mouse is fine.

System Configuration: Android / Chrome 71.0.3578.98

2 replies

Answer 1 / 2
Daniel Telele
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Dec 25, 2018 at 09:09 PM
Hello,

Are you able to select any keys on your laptop keyboard?

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0
Wanja
Dec 25, 2018 at 11:09 PM
Hello Daniel. No. I can't select any key. I'm using the on screen keyboard.
0
Answer 2 / 2
Blocked Profile
Dec 26, 2018 at 01:44 PM
Give this a try Wanja:
1) disconnect A/C power supply,
2) remove battery,
3) press and hold the "power on" button for between 15 to 30 seconds,
4) re-install the battery,
5) re-start the laptop.

Have fun!
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