The touch pad on my Acer Aspire is still frozen

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Hello,

The touch pad on my Acer Aspire is frozen and wont work even though I've tried the fn+f7 button.

System Configuration: Windows / Firefox 65.0
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Thursday December 27, 2018
Last seen
January 15, 2019
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Thank you
Have you tried to upgrade drivers for touchpad?
Respond to MiLLy_JJ