When I log into my Facebook account, I get a message to confirm my identity. The Facebook team asks me to upload a picture. I uploaded it. But after the upload, I get new messages that can't use Facebook at the moment. So, I uploaded my id card. But I still not able to access my profile.
System Configuration: Android / Chrome 62.0.3202.84
Lets look at it like this. there are 1 billion users (not really there is more), and 1% of the users are having the EXACT same issue as you. It takes 1 hour for 1 person to fix a problem. If there were 50 people working and you are last in line;
How long would it take before your issue was next in line?