Thank you! I appreciate your help with this laptop. Unfortunately on internet explorer it still is saying cannot display webpage when I tried to pull up outlook email.i also tried resetting under advance tab in the tools. Anyway.. I did try Bing and it pulled it up. I hope I can use it to install office student 365. I used a tool to get rid of 2010 office before I installed the student one but for some reason it didn't get rid of all of the office 2010.. Also it didn't install the office 365 student either. It took so long and then it popped up it couldn't install it ??? Someone said is my internet fast enough ? Idk it's at&t internet. We can watch Netflix on our media player so surely it can install office student . . . right??