Hard disk not work on USB 3 port

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nathanwirth
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268
Registration date
Thursday May 22, 2014
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January 23, 2020
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I have 2 Transcend external Hard disk, And I Work on Windows 10 64-bit. One of My Hard disk not worked on USB 3 port (Just Light button on HD is worked) but worked on USB 2 port. and the other HD( second HD) is worked properly on both ports.
I Checked every think even Uninstall and Again Install and Update every thing that need for USB.
And Even I checked Every Thing in Disk Management. No Thing apear when i connect HD on USB 3 port.
Please Help Me.
Thank you.

1 reply

Posts
268
Registration date
Thursday May 22, 2014
Status
Member
Last seen
January 23, 2020
18
Hi,

You should update the drives driver software by going through device manager. There are cases where drives stops working properly due to Incompatible driver with the USB port.