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Yahoo doesnt recognize my email

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mana1926 Posts 3 Registration date Tuesday June 18, 2019 Status Member Last seen June 18, 2019 - Jun 18, 2019 at 05:50 AM
mana1926 Posts 3 Registration date Tuesday June 18, 2019 Status Member Last seen June 18, 2019 - Jun 18, 2019 at 02:24 PM
i was using my email just fine up until this morning.
i finished what i had to do and went on my work and later i tried to use it again but it was logged off ( did not logged out my self) and it said that it doesnt recognize my emai.
I cleared my cache/cookies, i even tried to put my phone number but it didnt recognize it.
i also tried to send an email to the non-recognizable account from a different yahoomail i am using and it got back a failure to deliver notice with the following code: This mailbox is disabled (554.30). - mta4013.mail.ne1.yahoo.com


Any help please?

1 response

Answer 1 / 1
HelpiOS Posts 17779 Status Moderator 1,878
Jun 18, 2019 at 08:34 AM
Hi,

This means that Yahoo has disabled the account. If you don't follow Yahoo's Terms, your account will be disabled.

If you think your account was disabled by mistake, try contacting Yahoo here.
mana1926 Posts 3 Registration date Tuesday June 18, 2019 Status Member Last seen June 18, 2019
Jun 18, 2019 at 10:13 AM
it is a mistake, i didnt violate any of Yahoo's Terms, not knowingly, anyway.
As is said, this morning i was going through my emails, in a computer that only i can accesse, next thing you know, my email is gone? By mistake?
HelpiOS Posts 17779 Status Moderator 1,878
Jun 18, 2019 at 11:02 AM
You must contact Yahoo to find out why your account has been disabled. Go to their contact form, select Account and type your Yahoo email address.

Next, choose Contact a Yahoo specialist > Abuse and spam > Got a message my account is deactivated > Email a Yahoo specialist.

Good luck.
mana1926 Posts 3 Registration date Tuesday June 18, 2019 Status Member Last seen June 18, 2019
Jun 18, 2019 at 02:24 PM
thank you!

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