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HelpiOS
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15th October 2019

Good Afternoon,
I have been locked out of my Yahoo e- mail account, I tried entering a new mobile number , asking for codes to be sent to my other e-mail account, when I enter these into the appropriate box it says not valid , I seem to be going round in circles, can you help?

Vivian Austin
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Hi,

After a certain period of time, the codes expire and become invalid. In this case, you can request to receive a new code.

Once you've received the code, enter it immediately to prevent it from expiring.
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***@***

Thank you for your rapid reply, I tried to enter my account it asked me to click on continue , I did, then to click on Chrome but it would not allow me to click on Chrome. Help please?

Vivian Austin
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HelpiOS
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7566
Registration date
Friday October 30, 2015
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 483
Can you please share a screenshot when it asks you to click on Chrome?
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Thank you again for your reply, what is a screenshot.

Vivian Austin
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HelpiOS
Posts
7566
Registration date
Friday October 30, 2015
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Contributor
Last seen
January 19, 2020
 483
A screenshot is used to capture the display currently on your monitor. Here is how to take a screenshot. To upload the screenshot in your next message, click on the mountain icon.
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