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E-mail account

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larrybyrd - Oct 16, 2019 at 04:24 PM
HelpiOS Posts 17920 Registration date Friday October 30, 2015 Status Moderator Last seen January 9, 2026 - Oct 18, 2019 at 11:21 AM
I have an e-mail account ( ***@*** ) but I have forgotten my password. I have tried for the last 4 days to retrieve it with no luck. I did have a cell phone, but in the last 7 months I have decided to be without one, and that seems to be a problem to verify the form. I would like to have a little assistance in getting back to my e-mail and a response would be helpful.
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HelpiOS Posts 17920 Registration date Friday October 30, 2015 Status Moderator Last seen January 9, 2026 1,879
Oct 18, 2019 at 11:21 AM
Hi,

If you no longer have access to your cell phone, you can use your other recovery methods, such as your other email address, to reset your password.

If you don't have access to any of your recovery methods, you will unfortunately not be able to reset the password.