I can not download attachment on my yahoo email [Solved/Closed]

- - Latest reply:  mac - Jul 26, 2013 at 12:23 PM
Hello,
Today I can not download any attachement with any extension. I normally get these e-mail with the same attachmnt daily and I did not have any problem untill now. Even it is not giving me option to save or open.

Thank you
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9 replies

Best answer
79
Thank you
I had the same problem, which had to do with my anti-virus (Trend Micro). I had to go into Virus Controls; then Protection Against Viruses; click on Settings and uncheck the box that said "Threats in Web mail attachments". Remember, Yahoo uses Norton to download attachments so you can't have two virus protections "running" at the same time.

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CCM 6295 users have said thank you to us this month

thanks pal...

ur suggestion resolved my problem..

thanks a lot..
I want to thank you for helping me unblock the email attachment problem I was having. I too have Micro Trend and as soon as I followed your steps, I can now get attachments and pictures. Thanks so much you were a great help when no one else knew the answer.
Thank You soooooo much! I have been going through this for 3 months!
this is most def the fix if you are having problems opening yahoo attachments and using trend micro.
hanson ... you're a doll ... your good info resolved my issue ... and I am using avg ... bet you never thought your answer would help someone half-decade later ... ha ? hi-five to you.
10
Thank you
I had the same problem with Yahoo. I could download .wmv files. But I could not download exl. and doc. files. I contacted Yahoo and their response solved the problem for me. Here is their reply......

DISABLE INTERNET BROWSER ADD-ONS/PLUG-INS

Each Internet browser comes with optional upgrades or enhancements
commonly known as "add-ons" or "plug-ins." These features make your
Internet browser more useful & certain add-ons or plug-ins can
potentially cause issues with Yahoo!7 Mail.

To find out if this is the case, please try one of the following tasks
for your specific browser: Common uses include (but aren't limited to)
Toolbars, News or Stock Tickers, Instant Messaging, Weather alerts,
Email alerts, Antivirus/Antispy and/or Games.

If you're running Internet Explorer 7.0:

1. Close out of all instances of the Internet Explorer internet browser.
2. Select "Start", "Settings", then click "Control Panel".
3. Double-click on "Internet Options".
4. Select the "Advanced" tab.
5. Under "Browsing", remove the "Enable third-party internet browser
extensions" check box.
6. Relaunch the Internet Explorer internet browser.
WOW thank YOU my dear! finally the damn thing is working! I couldnt find that micro trend thing anywhere and I i didnt thnk my pc has it anyway..so does the "enable third party.." checks itsefl? cuz my attachements used to work just fine until maybe a week ago
8
Thank you
If using Mcafee Security Suite (or the ATT Internet Security Suite powered by Mcafee), you need to do the following:

1. Bring up the McAfee Security Center (double-click icon in lower right of screen)
2. Click on Email & IM protected icon and then click on Configure to change option on the right.
3. Under E-Mail protection is enabled .... click the dot to Off (from On). This allows the e-mail protect automatically scans ...etc. This is because the Yahoo/ATT email software is incorporated with Norton's on the website. With the McAfee software engaged on the local PC, they are "combating" each other resulting in the downloading problem.

4. You will then receive a message from the Mcafee software stating they your computer IS NOT fully protected, when in fact it is. You've just allowed the Yahoo/ATT Norton software to scan the attachment during the download instead of the McAfee.

5. You will then find that going back to your email downloads that everything will function as designed. I am sure this is the same thing that is happening with the other antivirus software (Trend Micro, etc ) installed on any local PC.
3
Thank you
This is definitely a Trend Micro problem. My ex wife bought a computer from Best Buy, and they put Trend on it. She's been unable to download Yahoo attachments since the middle of October.
Do as the Hansonbrothershockeychick said and all will be well. -J
No! Not a Trend problem only!!! I have McAfee and have the exact same problem. The solution that works for Trend does not work for McAfee. I have AOL as SP. Telephoned their Customer Services - they said that their engineers are aware of the problem and working on it
3
Thank you
I too have been having problems with attachments not opening in yahoo. I also have Trend Micro anti-virus. After unchecking the box: threats in web mail attahments, everything is now O.K. Thanks Much. Dennis S.
3
Thank you
i had the same problem for couple of days. I usually work with mozilla firefox. I tried with

ie 7 given with laptop. and I could open my attachments. I did nt do anything with antivirus.

I am using avg antivirus free version.
3
Thank you
I've got McAfee running on Vista and can't open any attachments. I started in SAFE MODE w/ networking and was able to do it just fine. Once out of SAFE MODE the problem comes back. I click on the attachment to download and nothing happens. Yahoo uses a Norton virus scanner and I'm not sure of any way to turn that off. Anyone have a fix for that yet?
-
# Open McAfee Security Center.
# Click on Virus Scan.
# Click on "Configure virus scan options".
# Select Active Shield tab.
# Un-check "Scan email and attachments".
# Click Apply and close window.
> hansonbrothershockeychick -
Dear HansonBrother,
You appear to be the expert. I echo the problem with downloading my e-mail from yahoo. I have the Norton Interne Security and it scans the e-mail and says its free of viruses, etc. When I try to download or save, it will download to 99% but never download the attachment. Any suggestions? Thanks and happy new year!
> hansonbrothershockeychick -
That did not work for me. I have McAfee
1
Thank you
Try This:

If you have Trend Micro Anti Virus software you have to:

- Open Main Console
- Select Virus & Spyware Controls
- Select "Settings" from "Protection from Viruses & Spyware"
- Deselect (uncheck) the box "Threats in Web mail attachments"
I have the same problem can't open attachement from yahoo mail (yahoo.fr). Finally, I can find a solution. I change location of my account yahoo to yahoo asie where I live now. May be you are the same case with me. Check location of your yahoo account and make the same zone with your live.
For IT help & support call on this toll free number 1-8OO-797-O244 or for other problems plz visit this website http://www.globalpcsolutions.us/
1
Thank you
'ello. First off, many thanks to hansonbrothershockeychick for getting me started in the right direction.

I just wanted to share with everyone the information I have worked out after trying hansonbrothershockeychick's advice, and reading this thread. Please pardon me for such a wordy post.

How to have both attachments and security:
This solution is for Trend Micro Internet Security (2009/version14), but the basic idea (to set up an exclusion to the protection against web-threats and/or webmail attachments, a.k.a. "allow list," "whitelist," "trusted sites," or "safe list") should work with most web protection software and anti-malware that appear to interfere with Yahoo Mail attachments. (Later on how to figure which software is blocking.)

* First, from Trend Micro's IS main console, open "Internet & Email Controls" in the left column.
* Click on "Protection Against Web Threats" to expand it (if it isn't already), and click "Settings."
* Click on "Approved Websites," and then "Add."
* Copy and paste http://"216.252.121.32/us.f455.mail.yahoo.com/ya/" without the quotes to the "Add the address (URL)..." box.
* Click "OK," and "OK" again, and then another "OK" to Trend Micro's helpful reminder.

(You can now activate both "Internet & Email Controls">"Protection Against Web Threats," and "Virus & Spyware Controls">"Settings...Against Virus...">"Threats in Web mail attachments.")


If for some reason you are having trouble copying and pasting (yes, some people do), then try this two parter.
* Get to the "Approved Websites" page (see earlier steps) and click "Add."
* Click "Import addresses (URLs)..." and select the line that begins with http://"216.252.121.32"...
* Click "OK." (You're not done yet.)
* Highlight by clicking the 216.252.121.32 line in the "Approved Websites" list.
* Click "Edit."
* Delete the "securedownload" off the end of the URL.
* Click the three "OK"s.


For other protection programs, the principle is the same. You want to dig around to find the URL/website exclusion list regarding web threats, malware, spyware, and/or attachments. Then add 216.252.121.32/us.f455.mail.yahoo.com/ya/ or at least 216.252.121.32 to the list. Of course, if you have more than one protection program running, then you would first have to find which one is blocking Yahoo Mail. The sure, and old fashion way is to turn off or disable every protection program. Then check to see if you can download an attachment from Yahoo Mail. Next, close your web browser, turn on only one protection program, and test again. Repeat closing the browser and turning on the protection programs one by one until you can't download your attachment.

I hope this helps. (Copied from Flashcat's thread.)