I can not download attachment on my yahoo email

Goe - Oct 15, 2008 at 03:18 PM
 mac - Jul 26, 2013 at 12:23 PM
Today I can not download any attachement with any extension. I normally get these e-mail with the same attachmnt daily and I did not have any problem untill now. Even it is not giving me option to save or open.

Thank you

9 replies

Nov 4, 2008 at 04:59 PM
I had the same problem, which had to do with my anti-virus (Trend Micro). I had to go into Virus Controls; then Protection Against Viruses; click on Settings and uncheck the box that said "Threats in Web mail attachments". Remember, Yahoo uses Norton to download attachments so you can't have two virus protections "running" at the same time.
Thank you,
I did as you said. It is working now.
I have AVG now, and used to have Norton. Any advice as to how to be able to read .ppt and .pps attachments that come in via Yahoo?
If I forward them to my Hotmail account I can see them fine, so it isn't the computer or that I don't have an application.
Someone said go to "Virus Controls" and uncheck "Threats in Mail Attachments". Where is Virus controls? I can't seem to find such a thing.

Many thanks.
Thank you I have been fighting this for 2 weeks. I have Trends too and that was the problem!!! Thank you so much that was so frustrating!
thanks Hanson Bro! I have been troubleshooting to soooo loooong..but nothing happened until I saw ur reply!! thanks sooo much!

Neither Trend nor Yahoo had an answer for this problem when I called. Thanks for the fix.