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I have confirmed my identity but they are taking so much time to review

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srishty - 8 Nov 2019 à 00:51
HelpiOS Posts 8475 Registration date Friday 30 October 2015 Status Moderator Last seen 28 August 2026 - 9 Nov 2019 à 14:40
Hello,
it's been nearly a month. i have send them an image of my national id card but it keeps showing "sorry you can't access to your account while reviewing this additional files.
i don't know what to do now.


System Configuration: Android / Chrome 78.0.3904.62
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HelpiOS Posts 8475 Registration date Friday 30 October 2015 Status Moderator Last seen 28 August 2026 1,880
8 Nov 2019 à 16:43
Hi,

Facebook may take a while to review the documents you have submitted and confirm your identity. You must wait.
srishty
9 Nov 2019 à 08:13
I've been waiting for 17 days. How long does it takes normally?
HelpiOS Posts 8475 Registration date Friday 30 October 2015 Status Moderator Last seen 28 August 2026 1,880
9 Nov 2019 à 14:40
It depends for each user. Facebook may take from a few weeks to a few months.

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