I have confirmed my identity but they are taking so much time to review

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srishty - Nov 8, 2019 at 12:51 AM
HelpiOS Posts 17778 Status Moderator - Nov 9, 2019 at 02:40 PM

Hello,
it's been nearly a month. i have send them an image of my national id card but it keeps showing "sorry you can't access to your account while reviewing this additional files.
i don't know what to do now.

System Configuration: Android / Chrome 78.0.3904.62

I have confirmed my identity but they are taking so much time to review
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1 response

Answer 1 / 1

HelpiOS Posts 17778 Status Moderator 1,878
Nov 8, 2019 at 04:43 PM

Hi,

Facebook may take a while to review the documents you have submitted and confirm your identity. You must wait.

srishty
Nov 9, 2019 at 08:13 AM

I've been waiting for 17 days. How long does it takes normally?

HelpiOS Posts 17778 Status Moderator 1,878
Nov 9, 2019 at 02:40 PM

It depends for each user. Facebook may take from a few weeks to a few months.

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