I have confirmed my identity but they are taking so much time to review

Closed
srishty - Nov 8, 2019 at 12:51 AM
HelpiOS Posts 14310 Registration date Friday October 30, 2015 Status Moderator Last seen April 23, 2024 - Nov 9, 2019 at 02:40 PM
Hello,
it's been nearly a month. i have send them an image of my national id card but it keeps showing "sorry you can't access to your account while reviewing this additional files.
i don't know what to do now.


System Configuration: Android / Chrome 78.0.3904.62

1 response

HelpiOS Posts 14310 Registration date Friday October 30, 2015 Status Moderator Last seen April 23, 2024 1,891
Nov 8, 2019 at 04:43 PM
Hi,

Facebook may take a while to review the documents you have submitted and confirm your identity. You must wait.
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I've been waiting for 17 days. How long does it takes normally?
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HelpiOS Posts 14310 Registration date Friday October 30, 2015 Status Moderator Last seen April 23, 2024 1,891
Nov 9, 2019 at 02:40 PM
It depends for each user. Facebook may take from a few weeks to a few months.
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