I have confirmed my identity but they are taking so much time to review

Report
-
HelpiOS
Posts
7583
Registration date
Friday October 30, 2015
Status
Contributor
Last seen
January 23, 2020
-
Hello,
it's been nearly a month. i have send them an image of my national id card but it keeps showing "sorry you can't access to your account while reviewing this additional files.
i don't know what to do now.


System Configuration: Android / Chrome 78.0.3904.62

1 reply

Posts
7583
Registration date
Friday October 30, 2015
Status
Contributor
Last seen
January 23, 2020
497
Hi,

Facebook may take a while to review the documents you have submitted and confirm your identity. You must wait.
I've been waiting for 17 days. How long does it takes normally?
HelpiOS
Posts
7583
Registration date
Friday October 30, 2015
Status
Contributor
Last seen
January 23, 2020
497
It depends for each user. Facebook may take from a few weeks to a few months.